Online Help Desk
Welcome to the Online Help Desk. You will find instructions, helpful tips, and tutorials to answer your questions about Blackboard and technology at AUM.
| Help Desk Phone: 334-244-3500 Location: Library Tower, 2nd Floor Hours: Mon-Thurs: 7:30am - 9:00pm Friday: 7:30am - 5:00pm Saturday: 12:00pm - 6:00pm Sunday: 1:00pm - 5:00pm ** Hours subject to change during semester breaks ** Hours during semester breaks: Monday-Friday: 7:30 am - 4:30 pm ** Hours subject to change ** Quick Facts Wi-Fi Set Up for iPhone Android Current students may print up to 500 pages per semester in the lab. Your username@aum.edu email address is the primary line of communication at AUM. Check your AUM email frequently! Online courses open the first day of class. | Top Help Desk Questions 1. How do I find my AUM email address? 2. How do I reset my password? 3. How do I setup wireless on my laptop? 4. How do I add money to my printing account? 5. Why can't I login to Webster or Blackboard? 6. My professor posted a test to Blackboard, but I can not see it. What do I do? 7. How do I login to the computers in the labs? 8. Are there scanners and copiers on campus? 9. How can I access my Blackboard courses? Why can't I see my classes? 10. How can I request a transcript? 11. How do I drop or add a class? 12. What does the message "External User ID Can not be determined" mean? 13. Common Registration Errors
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