Online Help Desk Online Help Desk
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Welcome to the Online Help Desk. Here, you will find instructions, helpful tips, and tutorials to answer your questions about Blackboard and technology at AUM.

 

Links

Blackboard

General Tech Qs

Webster

Password and Email

Labs and Wireless

 

 

 

 

 

Help Desk

Phone: 334-244-3500
email: helpdesk@aum.edu

Location: Taylor Center, 1st Floor

Hours:
   Mon-Thur: 7:30am - 10:30pm 
   Friday: 7:30am - 5pm
   Saturday: 10am - 5pm
   Sunday: 1:30pm - 5:30pm

Hours during semester breaks:
   Monday-Friday:
   10:00 am - 4:00 pm

 

Quick Facts

Current students may print up to 500 pages per semester in the lab.

Your username@aum.edu email address is the primary line of communication at AUM.

Check your AUM email frequently!

Online courses open the first day of class.

Top Help Desk Questions

1. How do I find my AUM email address?

2. How do I reset my password?

3. How do I setup wireless on my laptop?

4. How do I add money to my printing account?

5. Why can’t I login to Webster or Blackboard?

6. My professor posted a test to Blackboard, but I can’t see it. What do I do?

7. How do I login to the computers in the labs?

8. Are there scanners and copiers on campus?

9. How can I access my Blackboard courses? Why can’t I see my classes?

10. How can I request a transcript?

11. How do I drop or add a class?

12. What does the message "External User ID Can not be determined" mean?

 

 

 

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