Online Help Desk Online Help Desk



Welcome to the Online Help Desk. You will find instructions, helpful tips, and tutorials to answer your questions about Blackboard and technology at AUM.






Help Desk

Phone: 334-244-3500

Location: Library Tower, 2nd Floor


Mon-Thurs:      7:30am - 9:00pm 

Friday:        7:30am - 5:00pm

Saturday:  12:00pm - 6:00pm

Sunday:      1:00pm - 5:00pm

** Hours subject to change during semester breaks **

Hours during semester breaks:

Monday-Friday: 7:30 am - 4:30 pm

** Hours subject to change **

Quick Facts

Wi-Fi Set Up for iPhone Android

Current students may print up to 500 pages per semester in the lab.

Your email address is the primary line of communication at AUM.

Check your AUM email frequently!

Online courses open the first day of class.

Top Help Desk Questions

1. How do I find my AUM email address?

2. How do I reset my password?

3. How do I setup wireless on my laptop?

4. How do I add money to my printing account?

5. Why can't I login to Webster or Blackboard?

6. My professor posted a test to Blackboard, but I can not see it. What do I do?

7. How do I login to the computers in the labs?

8. Are there scanners and copiers on campus?

9. How can I access my Blackboard courses? Why can't I see my classes?

10. How can I request a transcript?

11. How do I drop or add a class?

12. What does the message "External User ID Can not be determined" mean?

13. Common Registration Errors




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