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Passwords

How do I reset my password?

1. Go to My AUM portal login page (https://my.aum.edu).
2. Click Forgot Password located under the login information.

1. Enter your Username and click OK.
2. Answer the 3 security questions you created when setting up your My AUM account.
3. Click OK.
4. If you need additional assistance, please contact the Help Desk at 334-244-3934 or email helpdesk@aum.edu.

I don’t know or remember my AUM email address, username or password. Where can I look it up?

To look up your AUM email address, username, or password:

1. Go to My AUM portal login page (https://my.aum.edu).
2. Click First Time Users located under the login information.
3. The Looking Up your AUM Student Account page opens.

• Enter your 9 digit S number (make sure the S is capitalized) in Student ID.
• Select your Birth Date.
• Click Submit.

What are the AUM password requirements?

AUM requires all user passwords to contain a minimum of 8 alphanumeric characters, including:

• A combination of upper and lower case letters
• At least one number
• No common words of phrases
• No variant of the user name

User passwords must be kept confidential and may not be shared with others.
Passwords must not be written down and stored in an area where unauthorized individuals may view or access them.

Email

How do I find my AUM email address?

1. You must be a student enrolled at AUM and registered for the current term in order to use the AUM email system.
2. Go to My AUM portal login page (https://my.aum.edu).
3. Click First Time Users located under the login information.
4. The Looking Up your AUM Student Account page opens.

• Enter your 9 digit S number (make sure the S is capitalized) in Student ID.
• Select your Birth Date.
• Click Submit.

How do I find my AUM email address?

1. You must be a student enrolled at AUM and registered for the current term in order to use the AUM email system.
2. Click on Current Students on the AUM Home Page.
3. Scroll down to Information Technology Services (right side of web page).
4. Click on Email Lookup.
5. Enter your Student ID Number (Your S Number).
6. Enter your Birth Date.
7. A page will display with your AUM user name and password.

If you do not know your Student ID number or your S number:

1. Click on Current Students on the AUM Home Page.
2. Scroll down to Information Technology Services (right side of web page).
3. Click on “S” Number Lookup.
4. Enter your Last Name, Birth Date and Social Security Number and click Submit.
5. A page will display with you student ID number or S number.

What do I need to know about AUM email?

• Outlook Web Access email accounts are created for all new students at the beginning of each semester.
• AUM email is the primary line of communication for the university. Please check your AUM email frequently.
• You can access your AUM email on the My AUM portal.
• And, on the AUM website.

How do sign on to AUM email?

1. Access your AUM email on the My AUM portal or the AUM website.
2. Enter your Username and Password. Click Log On.